Course Details

The course is designed to impart knowledge and skills on organising, planning, and auditing quality system elements to participants. The course covers auditing in the International Quality Management System Standard ISO 9001:2015. Extensive and practical materials will be provided to participants.

Who Should Attend?

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  Management representatives and core group members responsible for establishing, implementing, maintaining and auditing Quality Management System (QMS)

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  Quality Professionals, Quality Engineers, Administrators and Executives who wants to improve their Quality Management System

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  Any person involved in organising, planning and conducting QMS Audit

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  Individuals who want to become registered ISO 9001:2015 Lead Auditor / Auditor

Prerequisites

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  Knowledge of Plan, Do, Check, Act (PDCA) Cycle

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  The core elements of a management system and the interrelationship between the top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement

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  Fundamental concepts and quality management principles

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  TThe relationship between quality management and customer satisfaction

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  Knowledge on ISO 9001 requirements and commonly used terms and definitions

Note: Delegates that are not familiar with the purpose and intent of the ISO 9001 should complete an QMS Foundation Training course or equivalent

Upon completion

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  Explain the purpose of a Quality Management System, of quality management systems standards, of management system audit, third-party certification and business benefits of improved performance of the QMS

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  Explain the QMS standards framework of Plan-Do-Check-Act, interrelationship between top management responsibility, policy, objectives, planning, implementation measurement, review and continuous improvement

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  Explain the role and responsibilities of auditor to plan, conduct, report and follow up a QMS audit in accordance with ISO 19011, and ISO 17021, as applicable

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  Plan, conduct, report and follow up an audit of a QMS to establish conformity (or otherwise) with ISO 9001 and in accordance with ISO 19011, and ISO/IEC 17021, as applicable.

Course Programme

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  Session 1: Course Introduction

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  Session 2: Introduction to Quality Management System

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  Session 3: ISO 9001:2015 Requirements

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  Session 4: Audit Principles and Managing an Audit Programme

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  Session 5: Planning the Audit

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  Session 6: Conducting the Audit

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  Session 7: Generating audit findings

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  Session 8: Reporting and following up audit

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  Session 9: Certification Process and Registration

Course Tutors

All course tutors delivering the course are experienced quality professionals as Auditors / Lead Auditors and are approved tutors in conducting an approved QMS Internal Auditor Course.

What Is Classroom?

Would you like to experience one of the best ISO standards courses in person? Our classroom based training sessions are ideal for providing a learning environment for the trainees which is much more interactive. Our highly qualified tutors will conduct the courses in smaller batches.

What Is Online?

You don’t have the time or are far away from where the next course is being delivered? We have the perfect solution for you. With our online course option, you will get access to our eLearning platform. Through our online platform you will have access to learning resources that can prepare you for all the requirements of the course you are undertaking. You will then be required to take your exam and any course exercises online. Upon successful completion you will receive your training certificate.

What Is Virtual?

Our virtual training courses are the most popular medium used by the trainees. It is a live tutor led course delivered by our experienced tutors through an online multimedia platform. The virtual courses provides our trainees with an interactive environment through use of group sessions and break-out rooms. Would you rather stay at home, but get the same experience and certification has classroom? All you need is a stable internet connection to be able to access the virtual courses. Note: the examination at the end of the virtual courses will need to be undertaken by the trainees at designated centres.